Refund policy
At Junkyard Dogs Boutique, we pride ourselves on quality items but understand that sometimes it's just not the right fit! At this time, we do exchange for credit or product only within 14 days of purchase. If you were mailed your product, the 14 days starts from when the tracking states you received your item(s). Purchases made between November 26th and December 22nd (holiday purchases) have an extended exchange window and the process above applies until January 25, 20XX.
To initiate the process, simply contact us at junkyarddogsboutique@gmail.com or through the Facebook page and let us know what went wrong & if you would like credit or a replacement. If you choose store credit, it will be emailed to you (in the form of a gift card) after the returned item has been received. If you choose a replacement item, it will be mailed once the return item has been received.
The customer is responsible for return shipping. We ask that you utilize the mailer bag or box that was sent to you. JYD reserves the right to refuse an exchange or credit if these qualifications are not met.
Sale items, Clearance items, and underwear/swim-type items are final sale, no exchanges or refunds.
In cases of damage during shipping, please contact us as the above may not apply.
ALL PREORDER SALES ARE FINAL: each item is inspected before it is shipped out.
Ultimately, we strive to resolve any issues quickly and to the satisfaction of the customer.